Box Office services information

The Marin Center Box office is operated as a service for the producers of Marin Center. Events open to the public, when an admission fee is charged, are required to use the services of the Box Office as the sole source of ticket sales. Rental clients may not sell tickets directly for events and may not contract with other ticket software companies for online ticket sales.

Box Office services information is effective December 1, 2024. The Box Office fee includes the following services:

Producers are invited to call upon the knowledge and experience of Box Office staff. Box Office personnel will be glad to review ticket order forms and publicity copy and to discuss price scales.

Tickets for events at the Marin Center (Marin Veterans’ Memorial Auditorium, Showcase Theater, Exhibit Hall, Fairgrounds, and Lagoon Park) will be generated on the Box Office computer ticket system as they are sold. There is a ten-cent ($.10) per ticket printing fee for every ticket printed by the Marin Center Box Office.

Tickets generated will be for the precise capacity of the theater, or, in the case of the Exhibit Hall or an outdoor event, to the capacity agreed to by the License Agreement.

Producers are not permitted to print and number their own general admission or reserved seat tickets.

The Marin Center reserves the right to hold for its own use, and at no charge, four (4) house seats for every event held at the Marin Veterans’ Memorial Auditorium, Exhibit Hall, Lagoon Park, Fairgrounds and Island or two (2) house seats for every event held at the Showcase Theater. Said house seats shall be primarily for the purpose of monitoring operations at the Center. In the event house seats are not to be utilized for any performance, they will be returned to sale inventory not later than half hour prior to a performance and any subsequent sale there shall be to the benefit of the producer.

• Off-site ticket sales
  • Producer may purchase a limited number of tickets at full price including fees and sell at offsite locations to target specific demographics. Off-site tickets are to be sold at face value and not to be resold at a higher value.
  • Unsold tickets may not be returned to the box office for a refund and may not be sold by producer the day of the show, on Marin Center Property including parking lots, county property, or any streets adjacent to the venue with in a 5 mile radius.
  • Number of tickets sold to the producer is subject to review by the Director or Event/Rental Manager.

Seated indoor events

• The Box Office opens one (1) hour prior to the performance and remains open for ticket sales at least one-half (1/2) hour after the performance begins. Only Marin Center Staff are permitted in the Box Office premises.

Non-seated indoor events and outdoor events

• The box office open time will be determined by producers and box office managers based on operational needs.

The Box Office cannot put tickets on sale until a signed rental agreement and rental payment have been received by the Marin Center Office. On receipt of the above, and when ticket copy information has been furnished to the Box Office Supervisor, tickets may be put on sale at any time prior to an event.

Advance tickets may be purchased in the following ways:

• Online at Tickets.MarinCenter.org with Visa, MasterCard, AMEX, or Discover.
• At the counter with cash, local check, Visa, MasterCard, AMEX and Discover.

Processing Fees in the amount of 10% of the base ticket price, rounded to the nearest dollar, are paid by purchaser:

Facility Fees: Included in all ticket sales, paid by purchaser:

• Marin Veterans Memorial Auditorium - $3 Per Ticket
• Showcase Theater, Exhibit Hall, Fairgrounds - $1 Per Ticket

No Facility Fee will be charged on the first twenty (20) complimentary tickets in the Veterans' Memorial Auditorium, and the first ten (10) complimentary tickets in the Showcase Theater, Lagoon Park, Fairgrounds and Exhibit Hall. 

Producers may call the Box Office to request updated ticket sales reports as needed or request a ticket sales report schedule.

The Box Office settlement is completed as soon as possible after the event. In order to complete the settlement, the Box Office must have an accounting of all tickets allotted to the producer prior to the start of the settlement process. The Marin Center office and the Department of Finance require seven (7) to ten (10) working days after the event to prepare a settlement.  Payment is to be processed after review and approval of settlement by rental clients. After the Department of Finance reviews the settlement, payment processing time could take five (5) working days for electronic funds transfer or seven (7) to ten (10) working days for a check. Producer must have an active and current vendor account with the Department of Finance to process payment in a timely manner. 

Vendor registration is required to receive payment by the County. Please visit the Vendor Services webpage for more information.

The amounts due to Marin Center for stagehand labor, Front of House, Utility, equipment rental, ushers, box office services, and miscellaneous expenses will be accounted for in the settlement. Three percent (3%) of gross credit card sales will be charged in  the settlement to cover bank fees. 

No monies will be advanced to the producer prior to settlement.

A list of all buyers, including name, address and e-mails will be provided to the producer upon request.

• New producers at the Marin Veterans’ Memorial Auditorium may be required to make a $200 deposit for the Box Office Services. This deposit will not be refundable if the event is cancelled after tickets are put on sale.
• New producers of the Showcase Theater, Exhibit Hall, Fairgrounds, and Lagoon Park may be required to make a $75 deposit with the same provisions

Box office charges per performance vary with the services performed in connection with an event. Box Office Fees do not include labor, ticket printing and 3% bank card fees. Labor will be itemized and based on operational needs.

Marin Veterans’ Memorial Auditorium (2001 seats)

Service Fee

• Reserved Seats and General Admission - $500.00
• For ten (10) or more performances in a fiscal year (July 1 to June 30), the fee will be per performance - $930.00

Showcase Theater (309 max seats – 280 fixed seats, 29 portable seats)

Service Fee

• Reserved Seats and General Admission  - $230.00
• Ticket Seller - $22.00 per hour

Exhibit Hall, Fairgrounds, and Lagoon Park

Service Fee

• Concerts and Festivals (per day) - $500.00
• Flat Floor Consumer Shows (per day) - $500.00
• Box Office Manager (per hour) - $40.00
• Ticket Sellers and ticket takers (per hour) - $20.00

If an event is cancelled, Box Office charges will be based on fee schedule adjusted for the number of tickets sold, with a minimum charge of ten percent (10%) of the applicable fee.

Box Office charges for events which require special services, or which do not fit the categories above (including the Fairgrounds and Lagoon Park), will be set after consultation between the Director of Cultural Services, the Box Office Supervisor, and the Producer.

The following information must be included in all copy:

• Name of Show
• Date(s)
• Time(s)
• Prices(s)
• Facility Name(s): Marin Veterans’ Memorial Auditorium, Showcase Theater, Exhibit Hall, Fairgrounds, Lagoon Park, Fairgrounds Island
• Location: Marin Center, 10 Avenue of the Flags, San Rafael, CA, 94903
• Methods and Fees for Advance Sales

Event/Rental Manager, Frances Marin, 415-473-2970

Box Office Supervisor, Chris Haeuser